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Lewis Taylor

Vice President

Cisco Customer Experience

Lewis Taylor is a Bronze Star decorated combat Army veteran who served in Airborne, Ranger and Special Operation units with a Top-Secret security clearance. He served as a Senior instructor in the Army’s Leadership Academy. Moving to private sector Lewis transferred his service and mentorship focus as Director of Support for Rackspace, VP of CX for ClearData, VP of CX for Dropbox where  he doubled the Customer Experience Score (CES) year 1 and Currently VP of CX Services at Cisco. As VP of CX  Lewis is a frequent Worldwide Tech Industry Speaker and was recently quoted in Wall Street Journal in an article about improving the virtual employee experience.  He has designed and championed leadership programs for high potentials to diversify the leadership in tech. Free time is for mountain biking, his dog Diva, and travel.

Articles

May 18, 2023

CISCO CUSTOMER EXPERIENCE

Saudi Telecom Creates Cybersecurity Center of Excellence

4 min read

As the country’s largest information and communication technology company, Saudi Telecom Company has been helping the country prepare for Saudi Vision 2030 and a 5G world. Read their story here.

March 28, 2023

CISCO CUSTOMER EXPERIENCE

Cisco Business Critical Services improves customer experience and reduces costs for OTE Group with automation strategy

3 min read

Cisco CX Business Critical Services optimizes OTE Group’s customer onboarding journey with an automated customer provisioning process, leading to increased customer satisfaction and cost savings.

April 5, 2022

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CISCO CUSTOMER EXPERIENCE

How to Leverage Proactive Cybersecurity to Drive Growth in Today’s Hybrid World

2 min read

A recent study showed that those who outperformed their peers by as much as $700 million annually made cybersecurity the foundation of their growth strategy. See what steps you can take today to proactively secure digital experiences of tomorrow.